
Athenian Frontline Support Specialist
2 days ago
Athens Greece Customer Service Representative
DescriptionWe are seeking an exceptional customer service professional to join our team in Athens, Greece. As a key member of our Anti-Financial Crime Unit, you will play a vital role in delivering top-notch support to French-speaking clients.
Your Responsibilities- Deliver Exceptional Customer Service: Respond to client inquiries and provide guidance on anti-financial crime processes and regulations.
- Support Client Needs: Assist customers with navigating compliance issues and ensure seamless communication.
- Maintain Professional Demeanor: Address complex concerns with a positive and composed attitude.
- Document Interactions: Record customer interactions to contribute to the improvement of services.
- Collaborate with Teams: Work closely with internal teams to resolve issues effectively.
- Stay Informed: Participate in ongoing training and development to stay up-to-date on industry best practices.
To succeed in this role, you will need:
- Fluency in French: Strong written and spoken proficiency is essential.
- Regulatory Compliance: A strong interest in regulatory compliance and financial crime prevention.
- Customer Service Experience: Advantageous but not a requirement.
- Excellent Communication Skills: Ability to communicate effectively with clients and stakeholders.
- Problem-Solving Skills: Capacity to remain composed and effective in challenging situations.
- Cultural Adaptability: Willingness to adapt to the cultural charm of Athens.
- Proactive Attitude: Eagerness to learn within a dedicated team.
We offer a comprehensive benefits package, including:
- Private Health Insurance: Comprehensive coverage for employees and their families.
- Training & Development: Ongoing opportunities for growth and professional development.
- Performance Bonus: Recognition and reward for outstanding performance.
- Extra Salaries Per Year: Competitive remuneration package.
- Fully Paid Relocation Package: Assistance with relocation expenses.
- Free Greek Lessons: Opportunities to enhance language skills.
- Discounts and Perks: Access to exclusive discounts and perks.
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