Athenian Frontline Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomerService Full time
Job Title:

Athens Greece Customer Service Representative

Description

We are seeking an exceptional customer service professional to join our team in Athens, Greece. As a key member of our Anti-Financial Crime Unit, you will play a vital role in delivering top-notch support to French-speaking clients.

Your Responsibilities
  1. Deliver Exceptional Customer Service: Respond to client inquiries and provide guidance on anti-financial crime processes and regulations.
  2. Support Client Needs: Assist customers with navigating compliance issues and ensure seamless communication.
  3. Maintain Professional Demeanor: Address complex concerns with a positive and composed attitude.
  4. Document Interactions: Record customer interactions to contribute to the improvement of services.
  5. Collaborate with Teams: Work closely with internal teams to resolve issues effectively.
  6. Stay Informed: Participate in ongoing training and development to stay up-to-date on industry best practices.
Requirements

To succeed in this role, you will need:

  • Fluency in French: Strong written and spoken proficiency is essential.
  • Regulatory Compliance: A strong interest in regulatory compliance and financial crime prevention.
  • Customer Service Experience: Advantageous but not a requirement.
  • Excellent Communication Skills: Ability to communicate effectively with clients and stakeholders.
  • Problem-Solving Skills: Capacity to remain composed and effective in challenging situations.
  • Cultural Adaptability: Willingness to adapt to the cultural charm of Athens.
  • Proactive Attitude: Eagerness to learn within a dedicated team.
Benefits

We offer a comprehensive benefits package, including:

  • Private Health Insurance: Comprehensive coverage for employees and their families.
  • Training & Development: Ongoing opportunities for growth and professional development.
  • Performance Bonus: Recognition and reward for outstanding performance.
  • Extra Salaries Per Year: Competitive remuneration package.
  • Fully Paid Relocation Package: Assistance with relocation expenses.
  • Free Greek Lessons: Opportunities to enhance language skills.
  • Discounts and Perks: Access to exclusive discounts and perks.

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