Customer Service Representative

5 days ago


Athens, Attica, Greece Cross Border Talents Full time
About the Role

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences in the Greek market. This role is perfect for individuals who are passionate about building strong relationships with customers and providing tailored solutions to meet their needs.

Key Responsibilities

• Handle incoming customer inquiries via telephone, email, and chat

• Log call details into case management systems and provide responses and resolutions to customers

• Collaborate with cross-functional teams to ensure seamless customer experience

• Provide support and promote products to increase revenue while ensuring highest level of customer satisfaction

• Manage and resolve customer complaints in a timely and professional manner

Requirements

• 1+ years of experience in customer service

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• Strong problem-solving and analytical skills

• Bilingual proficiency in English and Greek (written and spoken)

What We Offer

• Competitive salary range €25,000 - €35,000 per annum

• Opportunity to work with a multicultural team and gain international experience

• Ongoing training and development opportunities to enhance your skills and knowledge

• Relocation package for candidates willing to relocate to Greece



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