Customer Service Representative
2 weeks ago
About Eugenia Talent
We are seeking a skilled Customer Service Representative to join our team in Greece. As a leader in our field, we offer top-notch services and products to customers across various sectors.
Key Responsibilities
- Provide exceptional customer service in German via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Manage post-sales requests, track orders, and support sales initiatives
- Offer creative solutions and escalate urgent matters when necessary
- Ensure accuracy and security of customer information
Requirements
- German (C2 level required; native proficiency is a strong advantage)
- Fluent English (C1 minimum)
- Experience in customer service
- Excellent communication and problem-solving skills
- Ability to adapt to a fast-paced and dynamic environment
- Flexibility to work shifts from 09:00 to 00:00, including weekends and public holidays
What We Offer
- Hybrid work model, starting on-site in Greece, with the option to work from home within Greece (with a salary adjustment to 1,200 gross during the work-from-home period)
- Salary: 1,300 gross per month on-site
- Performance Bonus: Up to 10% monthly
- Meal allowance via Up Hellas Mastercard
- Private health insurance, including dental and optical care
- Relocation package, including 300 voucher every 6 months and visa support
- Additional benefits: 14 salaries/year, free gym, well-being activities, rooftop cinema with Acropolis views, and employee events
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