Customer Service Representative

2 weeks ago


Athens, Attica, Greece Eugenia Talent Full time

About Eugenia Talent

We are seeking a skilled Customer Service Representative to join our team in Greece. As a leader in our field, we offer top-notch services and products to customers across various sectors.

Key Responsibilities

  • Provide exceptional customer service in German via phone, email, and chat
  • Resolve customer issues with empathy and efficiency
  • Manage post-sales requests, track orders, and support sales initiatives
  • Offer creative solutions and escalate urgent matters when necessary
  • Ensure accuracy and security of customer information

Requirements

  • German (C2 level required; native proficiency is a strong advantage)
  • Fluent English (C1 minimum)
  • Experience in customer service
  • Excellent communication and problem-solving skills
  • Ability to adapt to a fast-paced and dynamic environment
  • Flexibility to work shifts from 09:00 to 00:00, including weekends and public holidays

What We Offer

  • Hybrid work model, starting on-site in Greece, with the option to work from home within Greece (with a salary adjustment to 1,200 gross during the work-from-home period)
  • Salary: 1,300 gross per month on-site
  • Performance Bonus: Up to 10% monthly
  • Meal allowance via Up Hellas Mastercard
  • Private health insurance, including dental and optical care
  • Relocation package, including 300 voucher every 6 months and visa support
  • Additional benefits: 14 salaries/year, free gym, well-being activities, rooftop cinema with Acropolis views, and employee events


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