Dutch Customer Service Representative

5 days ago


Athens, Attica, Greece Cross Border Talents Full time
Detailed Job Description

We are seeking a skilled Dutch Customer Service Representative to join our team at Cross Border Talents.

About the Role

This is a full-time position that requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment. The ideal candidate will be responsible for providing top-notch customer service via various channels, including telephone, email, and chat.

Key Responsibilities:
  • Customer Interaction: Handle incoming customer requests with professionalism and efficiency, ensuring that customers receive timely and effective resolutions to their issues.
  • Sales Support: Collaborate with customers to promote products and services, increasing revenue while maintaining the highest level of customer satisfaction.
  • Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM systems as mandated by clients, policies, and products.
Requirements:
  • Experience: Previous experience in customer service is preferred but not mandatory.
  • Skills: Ability to resolve customer concerns, create a seamless customer experience, and demonstrate advanced active listening and engagement skills.
  • Soft Skills: Confident, adaptable, empathetic, and possessing a pleasant and positive attitude.
  • Certifications: A B2 minimum in English is required.
What We Offer:
  • Competitive Salary: €40,000 - €55,000 per annum, depending on experience.
  • Multicultural Environment: Work with colleagues from diverse backgrounds and cultures.
  • Evolution and Relocation Possibilities: Opportunities for growth and relocation within Europe.
  • Relocation Package: 2 weeks' hotel accommodation, flight ticket, airport pickup, and real estate agency fee for successful applicants.


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