Dutch Customer Service Representative
5 days ago
We are seeking a skilled Dutch Customer Service Representative to join our team at Cross Border Talents.
About the RoleThis is a full-time position that requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment. The ideal candidate will be responsible for providing top-notch customer service via various channels, including telephone, email, and chat.
Key Responsibilities:- Customer Interaction: Handle incoming customer requests with professionalism and efficiency, ensuring that customers receive timely and effective resolutions to their issues.
- Sales Support: Collaborate with customers to promote products and services, increasing revenue while maintaining the highest level of customer satisfaction.
- Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM systems as mandated by clients, policies, and products.
- Experience: Previous experience in customer service is preferred but not mandatory.
- Skills: Ability to resolve customer concerns, create a seamless customer experience, and demonstrate advanced active listening and engagement skills.
- Soft Skills: Confident, adaptable, empathetic, and possessing a pleasant and positive attitude.
- Certifications: A B2 minimum in English is required.
- Competitive Salary: €40,000 - €55,000 per annum, depending on experience.
- Multicultural Environment: Work with colleagues from diverse backgrounds and cultures.
- Evolution and Relocation Possibilities: Opportunities for growth and relocation within Europe.
- Relocation Package: 2 weeks' hotel accommodation, flight ticket, airport pickup, and real estate agency fee for successful applicants.
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