Solutions Expert with Multilingual Skills

6 days ago


Athens, Attica, Greece beBeeSolution Full time €50,000 - €100,000

Job Title: Solutions Consultant with Danish and English

This role requires a highly skilled professional to deliver exceptional customer support for our products and services. The ideal candidate will have excellent communication skills, strong interpersonal abilities, and the ability to follow structured guides and processes.

About the Job:

We are seeking a Solutions Consultant to join our dynamic team in Sofia, Bulgaria. As a key member of our team, you will be responsible for delivering professional support for our products and services, maintaining a stellar customer satisfaction rate. You will engage customers through multiple channels, including phone, email, and chat, and resolve customer inquiries within agreed SLAs.

Responsibilities:

  1. Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
  2. Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
  3. Engage customers through multiple channels, including phone, email, and chat.
  4. Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
  5. Collaborate with team members to share best practices and contribute to the knowledge base.

Requirements:

  • Fluent Danish and English communication skills.
  • Strong interpersonal abilities and customer service orientation.
  • Ability to follow structured guides and processes.
  • Excellence in active listening and problem-solving.

Benefits:

  • Fully paid training.
  • Stable job and career development opportunities.
  • Attractive salary.
  • Additional health insurance.
  • 50+ benefits and services to choose from.

About Us:

TELUS Digital Bulgaria is a leading provider of digital services, offering a range of solutions to clients across the globe. Our team is dedicated to delivering exceptional customer experiences, and we are committed to growing together as a company. We believe in fostering a positive international working environment, where learning is continuous, teamwork is celebrated, and your well-being is our top priority.



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