
Senior Customer Service Representative
1 day ago
Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding career opportunities in the automotive insurance industry. We are seeking a customer support representative who can provide exceptional service to Spanish-speaking clients.
Key Responsibilities- Deliver outstanding customer support through phone, email, and chat regarding automotive insurance policies and claims.
- Assist customers with inquiries related to coverage details, claims status, and policy information.
- Resolve complaints and issues with empathy and professionalism to ensure positive outcomes.
- Document customer interactions thoroughly and maintain accurate records.
- Collaborate with internal teams to facilitate claims processing and address customer concerns efficiently.
- Educate customers on the claims process and relevant automotive insurance procedures.
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably within the automotive insurance or claims sector.
- Strong communication and interpersonal skills with a customer-oriented mindset.
- Detail-oriented with excellent organizational abilities.
- Proficient in using CRM systems and standard office applications.
- Strong problem-solving skills and the ability to work under pressure.
- Willingness to work flexible hours, including evenings and weekends if necessary.
- Private Health Insurance
- Training & Development Opportunities
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons and Discounts
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