Senior Customer Service Representative

1 day ago


Athens, Attica, Greece beBeeAutomotive Full time

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding career opportunities in the automotive insurance industry. We are seeking a customer support representative who can provide exceptional service to Spanish-speaking clients.

Key Responsibilities
  • Deliver outstanding customer support through phone, email, and chat regarding automotive insurance policies and claims.
  • Assist customers with inquiries related to coverage details, claims status, and policy information.
  • Resolve complaints and issues with empathy and professionalism to ensure positive outcomes.
  • Document customer interactions thoroughly and maintain accurate records.
  • Collaborate with internal teams to facilitate claims processing and address customer concerns efficiently.
  • Educate customers on the claims process and relevant automotive insurance procedures.
Requirements
  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably within the automotive insurance or claims sector.
  • Strong communication and interpersonal skills with a customer-oriented mindset.
  • Detail-oriented with excellent organizational abilities.
  • Proficient in using CRM systems and standard office applications.
  • Strong problem-solving skills and the ability to work under pressure.
  • Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits Package
  • Private Health Insurance
  • Training & Development Opportunities
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons and Discounts


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