Online Customer Service Expert for Italian-Speaking Clients

1 day ago

Athens, Attica, Greece beBeeCustomer Full time

Customer Service Representative Opportunity

We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As an Italian-speaking online customer advisor, you will provide exceptional service and support to clients through various online channels.

Job Description:

This is a dynamic role that requires strong communication skills, problem-solving abilities, and a passion for delivering excellent customer experiences. You will engage with customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our brand.

  • Provide outstanding customer service to Italian-speaking clients via online chat, email, and social media platforms.
  • Address customer inquiries promptly and effectively, ensuring a positive experience.
  • Maintain a comprehensive understanding of products and services to support informed client interactions.
  • Document and track customer interactions in the CRM system for quality assurance and follow-up.
  • Participate in team meetings to share insights and contribute to overall service enhancements.
  • Stay up to date on company policies and new product launches to provide accurate information.
  • Engage in continuous learning opportunities to improve your skills and expertise in online customer service.
Requirements:

To excel in this role, you will need:

  • Fluency in Italian and English, both written and spoken.
  • Strong customer service orientation with excellent communication skills.
  • Prior experience in an online customer service role is preferred.
  • Ability to work independently and manage multiple inquiries efficiently.
  • Problem-solving capabilities with a proactive approach to customer concerns.
  • Familiarity with CRM systems and online communication tools.
  • Willingness to work remotely and adapt to varying schedules as needed.
Benefits:

As a valued member of our team, you can expect:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Monthly Events
  • Fully Paid Relocation Package (flight, transfer, and hotel)

At our organization, we prioritize employee satisfaction and well-being. We believe that happy employees lead to better customer experiences and drive business success.

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