Technical Support Specialist
2 days ago
At Cross Border Talents, we are seeking Estonian speakers to relocate to Athens, Greece.
Key Responsibilities:- Provide high-quality customer support through phone calls and record consumer inquiries/questions.
- Maintain accurate data input on the customer services database.
- Resolve client complaints in line with the company's escalation policy.
- Ensure all support calls are answered and resolved within agreed SLAs.
- Troubleshoot using open questions, support documents, and system training.
- Offer recommendations for common problems or frequently asked questions.
Requirements
Essential Qualifications:- High School Diploma or Higher
- Native/Fluent Estonian ;
- Good level of English, C1;
- Writing speed: 20 words per minute
- Active Listening
- Good Problem Solving Skills
- Strong troubleshooting skills
Benefits
Our Offer:- Paid travel Expenses;
- Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
- Renewable contract of 12 months;
- Health Coverage and Private Health Care;
- Attractive Salary with performance bonus;
- Working hours: 40h per week = is 8 hours per day / 5 days a week;
- Greek lessons
- Free Real Estate Agency Fee
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