Flemish Insurance Advocate

1 day ago

Athens, Attica, Greece beBeeCustomer Full time
Flemish Speaking Customer Support for Automotive Insurance

As a Flemish speaking customer support representative, you will play a vital role in providing exceptional service to clients navigating their insurance inquiries and claims processes. Your primary goal will be to deliver top-notch support via phone, email, and chat, ensuring seamless communication and resolution of client issues.

  • Responsibilities:
  • Deliver top-notch customer support to Flemish-speaking clients regarding automotive insurance policies and claims.
  • Assist customers with inquiries related to policy details, claim submissions, and claim status updates.
  • Effectively resolve customer issues and complaints to ensure a smooth claims process.
  • Document customer interactions accurately and manage follow-ups as needed.
  • Collaborate with internal teams and insurance specialists to ensure timely and accurate resolution of claims.
  • Provide clients with information about available coverage options and updates to insurance policies.
  • Collect and analyze customer feedback to support continuous improvement of services.
Required Skills and Qualifications
  • Fluency in Flemish and English, both written and spoken.
  • Experience in customer service, preferably within the insurance or automotive industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • A solid understanding of insurance processes and regulations is a plus.
  • Proficient in using CRM systems and standard office software.
  • Excellent multitasking abilities with attention to detail.
  • Willingness to work flexible hours, including evenings and weekends as required.
Benefits
  • Private health insurance
  • Training and development opportunities
  • Performance bonus
  • Two extra salaries per year fully paid training
  • Relocation package including flight, transfer, and hotel
  • Free Greek lessons and discounts

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