French Speaking Health Care Support Representative

2 days ago

Athens, Attica, Greece beBeeCustomer Full time

Prominent Health Care Support Opportunities

Overview

We are seeking highly skilled and compassionate professionals to join our team as French Speaking Customer Service Representatives in the Health & Wellness Products Department. This role is perfect for individuals who are passionate about delivering exceptional customer experiences while staying up-to-date on health and wellness trends.

Key Responsibilities
  • Customer Support Specialist: Provide outstanding support to French-speaking clients through various channels, including phone, email, and chat, ensuring timely resolution of inquiries and issues.
  • Product Knowledge Expert: Assist customers with inquiries regarding health and wellness products, including product information, order status, and general wellness advice, maintaining a high level of product knowledge.
  • Conflict Resolution Specialist: Handle customer complaints and issues professionally, resolving conflicts effectively and efficiently.
  • Data Recorder: Document customer interactions accurately and maintain up-to-date records in the company's system, ensuring seamless data management.
  • Team Collaborator: Collaborate with product specialists and other team members to enhance customer experience and service delivery, fostering a culture of teamwork and cooperation.
  • Industry Expert: Stay informed about the company's product offerings and health trends to provide knowledgeable assistance to customers, ensuring they receive expert advice.
Required Skills and Qualifications
  • Linguistic Expertise: Fluency in French and English, both written and spoken, enabling effective communication with clients.
  • Customer Service Background: Experience in customer service, preferably in the health and wellness sector, demonstrating expertise in providing excellent customer support.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills, facilitating effective collaboration with colleagues and clients.
  • Conflict Resolution Skills: Ability to handle difficult situations and customer complaints effectively, ensuring conflict-free resolution.
  • Technical Proficiency: Proficient in using customer service software and Microsoft Office applications, enhancing productivity and efficiency.
  • Attention to Detail: Detail-oriented with strong organizational skills, maintaining accurate records and data management.
  • Passion for Health and Wellness: A genuine interest in health and wellness products and services, driving passion for delivering exceptional customer experiences.
Benefits
  • Private Health Insurance: Comprehensive private health insurance coverage for employees and their families.
  • Training and Development: Access to ongoing training and development opportunities, enhancing professional growth and skill-building.
  • Performance Bonus: Eligibility for performance-based bonuses, recognizing outstanding contributions and achievements.
  • Relocation Package: A fully paid relocation package, including flight, transfer, and hotel expenses, supporting smooth transition to new roles.
  • Free Greek Lessons: Access to free Greek language lessons, promoting cultural enrichment and personal growth.

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