French Speaking Financial Crime Prevention Expert

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
Job Overview:
French speaking Customer Service Specialist to prevent fraud, protect data and safeguard customers.

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Responsibilities:
  • Support customers via phone, chat & e-mail
  • Prevent fraud, protect data and safeguard customers
  • Be an ambassador of our clients
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards reaching targets as set out by client statement of work as well as internal targets
Requirements:
  • Fluency in French
  • Very good written and oral communication skills in English
  • Exceptional communication & soft skills, as well as problem-solving skills
  • Computer knowledge/tech savviness, experience with CRM tools preferred
  • Ability to work under stressful and testing situations with customers
  • Experience in customer service or customer facing roles preferred
  • Can do attitude, willingness to learn and reliability are essential to your success in this role
  • Must hold EU citizenship/ EU Passport or valid work permit for Greece
  • Willingness to relocate to historic Athens, Greece, or be a local candidate
What We Offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process-all at no cost to you-)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity

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