French Client Success Associate

6 days ago

Athens, Attica, Greece beBeeClientSuccess Full time €40,000 - €45,000
Key Account Manager for French-speaking Clients

We are seeking a highly motivated and client-oriented Key Account Manager to join our team in Greece. As a Key Account Manager, you will serve as the primary point of contact for our French-speaking clients, ensuring their satisfaction, engagement, and long-term success with our services.

Responsibilities:
  • Serve as the main contact for a portfolio of French-speaking clients, building strong and lasting relationships.
  • Guide clients through onboarding, training, and ongoing support to ensure successful adoption and usage of our services/products.
  • Understand client goals and proactively suggest solutions or optimizations to help them achieve desired outcomes.
  • Collaborate cross-functionally with sales, support, and product teams to address client needs and drive value.
  • Track client feedback, usage data, and account health to prevent churn and identify upsell opportunities.
  • Manage renewals and contract extensions while ensuring high satisfaction levels.
Requirements:
  • Fluent in French (native or near-native level) and proficient in English (written and spoken).
  • Experience in client success, account management, or customer-facing roles is highly desirable.
  • Strong interpersonal skills and the ability to build trust with clients at various organizational levels.
  • Proactive mindset with excellent problem-solving skills.
  • Comfortable working in a dynamic, multicultural environment.
Preferred Qualifications:
  • Familiarity with CRM and client management tools (e.g., Salesforce, HubSpot).
  • Background in SaaS or B2B environments is a plus.
What We Offer:
  • Competitive salary and bonus opportunities.
  • Flexible working conditions: onsite office presence in Greece or hybrid model.
  • Training, mentoring, and career advancement programs.
  • Supportive, diverse, and collaborative workplace culture.

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