Global Claims Specialist

1 day ago

Athens, Attica, Greece beBeeTravelAgent Full time
Travel Agent

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We serve a multitude of flights with our consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork.

We strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay, with the Greek office being one of the largest, hosting around 640 employees working from the center of Athens for the rest of the world.

This role is based in our Athens office. As a Travel Agent, you will work with multiple different systems and scenarios which require high attention to detail.

Main Responsibilities
  • Prioritize and handle refund claims (GDS, BSP, LCC, NDC)
  • Handle fraud/chargeback claims
  • Resolve escalations from other departments
  • Handle emails and requests from airlines and partners
  • Contact Airlines and Providers for different issues
  • Manage pending backlog in timely manner
  • Reclaim BSP Refund applications rejected
  • Analyze and propose solutions for task optimizations & automations
  • Cooperate with other teams to resolve any pending issues
Requirements
  • A Bachelor's degree (preferably in Tourism/Business Administration or any quantitative subject)
  • Advanced skills or knowledge in GDSs (Amadeus / Sabre and/or Galileo), Farelogix and/or Travelfusion will be considered as a plus
  • Excellent written and verbal communication skills in English
  • Well organized, persistent with multitasking skills
  • Self-driven, proactive and results oriented
  • Accountability and cooperation
  • Urgency to be excellent
Benefits
  • Health Benefits – Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
  • Monthly ticket restaurant card– to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
  • Hybrid working environment– having the opportunity to work both remotely and at the office enabling you flexibility
  • Office in the City– We sit on bright, large floors (over 4000㎡) in central Athens. Just a short walk from the Ambelokipi Metro station.
  • Team activities– We also like to schedule company/department/team activities and events outside the office space
  • Fun & Work– We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.

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