Global Travel Expert
2 days ago
Travel Professional
We're on the hunt for savvy professionals who will drive innovation and execution excellence in our Second Line department.
Our ideal candidate is well-organized, motivated, and skilled with advanced knowledge of GDSs (Amadeus / Sabre and/or Galileo), Farelogix and/or Travelfusion.
- Prioritize and Handle Refund claims (GDS, BSP, LCC, NDC)
- Handle Fraud/Chargeback claims
- Resolve escalations from other departments
- Handle emails and requests from airlines and partners
- Contact Airlines and Providers for different issues
- Manage pending backlog in timely manner
- Reclaim BSP Refund applications rejected
- Analyze and propose solutions for task optimizations & automations
- Cooperate with other teams to resolve any pending issues
Requirements
- A Bachelor's degree (preferably in Tourism/Business Administration or any quantitative subject)
- Excellent written and verbal communication skills in English
- Well organized, persistent with multitasking skills
- Self-driven, proactive and results oriented
- Playing to win
- Accountability and cooperation
- Urgency to be excellent
What We Offer
- Health Benefits - Through partners, we offer a private health insurance plan.
- Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
- Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility
- Office in the City – We sit on bright, large floors (over 4000㎡) in central Athens. Just a short walk from the Ambelokipi Metro station.
- Team activities - We also like to schedule company/department/team activities and events outside the office space
- Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.
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