Fiber Industry German Language Customer Support Specialist
1 week ago
We are a trusted recruitment agency, connecting talented individuals with outstanding career opportunities in various industries.
Patrique Mercier Recruitment Nordic is currently looking for a highly skilled German Speaking Customer Service Representative to join our team at a renowned fiber company based in Greece.
This role is perfect for individuals who are passionate about delivering exceptional customer service and wish to work in a dynamic and innovative industry.
In this position, you will provide top-notch support to German-speaking customers, addressing their inquiries, managing complaints, and offering comprehensive information about fiber products and services.
If you have excellent communication skills and are seeking to enhance your career in a motivating environment, we encourage you to apply.
Key Responsibilities:
- Deliver Exceptional Customer Service: Through various communication channels, including phone, email, and chat, ensure that customers receive timely and effective assistance.
- Assist Customers: Provide clear and concise answers to customer inquiries related to fiber products and services.
- Manage Customer Complaints: Efficiently handle customer complaints and provide solutions in a timely manner.
- Educate Customers: Inform customers about product features, benefits, and usage.
- Document Customer Interactions: Accurately document customer interactions and feedback in the database.
- Collaborate with the Team: Work closely with the team to improve service quality and meet company goals.
Requirements:
- Fluency in German: Both spoken and written fluency in German is essential.
- Strong Communication Skills: Excellent communication and customer service skills are required.
- Previous Experience: Previous experience in customer service or a related field is preferred.
- Problem-Solving Skills: Excellent problem-solving skills and ability to handle stressful situations.
- Teamwork: Ability to work both independently and as part of a team.
- Industry Knowledge: Interest in fiber products and knowledge of the industry is a plus.
- Digital Tools: Proficient in using customer service software and digital communication tools.
Benefits:
- Private Health Insurance: Comprehensive health insurance coverage.
- Training & Development: Opportunities for professional growth and development.
- Performance Bonus: Performance-based bonuses.
- Transportation Bonus: Assistance with transportation costs.
- Extra Salaries: Two extra salaries per year.
- Fully Paid Training: Comprehensive training provided at no cost.
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