Fiber Industry German Language Customer Support Specialist

1 week ago


Athens, Attica, Greece Patrique Mercier Recruitment Nordic Full time

We are a trusted recruitment agency, connecting talented individuals with outstanding career opportunities in various industries.

Patrique Mercier Recruitment Nordic is currently looking for a highly skilled German Speaking Customer Service Representative to join our team at a renowned fiber company based in Greece.

This role is perfect for individuals who are passionate about delivering exceptional customer service and wish to work in a dynamic and innovative industry.

In this position, you will provide top-notch support to German-speaking customers, addressing their inquiries, managing complaints, and offering comprehensive information about fiber products and services.

If you have excellent communication skills and are seeking to enhance your career in a motivating environment, we encourage you to apply.

Key Responsibilities:

  • Deliver Exceptional Customer Service: Through various communication channels, including phone, email, and chat, ensure that customers receive timely and effective assistance.
  • Assist Customers: Provide clear and concise answers to customer inquiries related to fiber products and services.
  • Manage Customer Complaints: Efficiently handle customer complaints and provide solutions in a timely manner.
  • Educate Customers: Inform customers about product features, benefits, and usage.
  • Document Customer Interactions: Accurately document customer interactions and feedback in the database.
  • Collaborate with the Team: Work closely with the team to improve service quality and meet company goals.

Requirements:

  • Fluency in German: Both spoken and written fluency in German is essential.
  • Strong Communication Skills: Excellent communication and customer service skills are required.
  • Previous Experience: Previous experience in customer service or a related field is preferred.
  • Problem-Solving Skills: Excellent problem-solving skills and ability to handle stressful situations.
  • Teamwork: Ability to work both independently and as part of a team.
  • Industry Knowledge: Interest in fiber products and knowledge of the industry is a plus.
  • Digital Tools: Proficient in using customer service software and digital communication tools.

Benefits:

  • Private Health Insurance: Comprehensive health insurance coverage.
  • Training & Development: Opportunities for professional growth and development.
  • Performance Bonus: Performance-based bonuses.
  • Transportation Bonus: Assistance with transportation costs.
  • Extra Salaries: Two extra salaries per year.
  • Fully Paid Training: Comprehensive training provided at no cost.


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