Customer Service Team Lead

2 days ago


Athens, Attica, Greece TOP VISION Full time

Company Overview

At TOP VISION, we strive for excellence in customer service. Our team leads play a pivotal role in ensuring exceptional client satisfaction.

Job Description

As a Customer Service Team Lead at TOP VISION, you will be responsible for managing and maintaining a team of customer service representatives. Your primary goal will be to ensure that clients receive the highest level of service, with complex issues resolved efficiently.

Key Responsibilities:

  • Develop and implement effective customer service strategies to meet performance goals.
  • Lead and motivate the customer service team to achieve outstanding results.
  • Analyze customer feedback to improve service quality and identify areas for growth.
  • Collaborate with other departments to resolve customer complaints and concerns.

Requirements:

  • 3+ years of experience in customer service management or a related field.
  • Strong leadership and communication skills, with the ability to inspire and motivate teams.
  • Ability to analyze complex customer issues and develop solutions that meet client needs.
  • Knowledge of customer service metrics and performance indicators to measure success.

What We Offer:

  • A competitive salary and benefits package designed to support your career growth.
  • Opportunities for professional development and advancement within the company.
  • A collaborative and dynamic work environment that fosters innovation and teamwork.

Benefits

At TOP VISION, we believe in recognizing and rewarding our employees' hard work and dedication. Our comprehensive benefits package includes opportunities for growth and development, as well as a range of perks and incentives to enhance your overall well-being.



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