German Language Team Supervisor

4 days ago

Athens, Attica, Greece beBeeSupervisor Full time €45,000 - €55,000
Job Description

We are seeking an experienced German language supervisor to lead a team of call center associates. The successful candidate will be responsible for the day-to-day supervision of the team, including work and attendance monitoring.

The supervisor will effectively coach direct reports on their performance and identify performance related issues. They will develop action plans for improvement and implement corrective action as needed.

The ideal candidate will have strong communication skills, both written and verbal, and be able to lead the team in multi-tasking, prioritization, and meeting timelines on deliverables.

Key Responsibilities:

  • Day-to-day supervision of a group of call center associates
  • Coaching direct reports on their performance
  • Identifying performance related issues and developing action plans
  • Implementing corrective action as needed
  • Ensuring service delivered to customers meets contractual KPIs and financial expectations

Required Skills and Qualifications

The successful candidate will have:

Highly Motivated Individual with:

  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
  • Ability to mentor, coach and provide direction to a team of employees
  • German and English proficiency (C1/C2)

Benefits

We offer:

A competitive remuneration package includes:

  • Indefinite contract
  • Competitive salary
  • Achievable monthly performance bonus
  • Daily meal voucher
  • Private health insurance + Dental Care

Others

We value diversity and equal opportunities in employment. Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

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