Transportation Customer Service Specialist

10 hours ago


Athens, Attica, Greece beBeeExpert Full time €104,000 - €130,878
German Language Expert for Transportation Support

You will play a key role in providing exceptional support to our customers who speak German. Your primary responsibility will be to handle customer inquiries and resolve issues related to trucks and buses in a timely and professional manner. You will work closely with our team to ensure that our customers receive the best possible service.

Key Responsibilities:
  • Handle phone, email, or chat inquiries from customers regarding truck and bus-related issues.
  • Support customers in case of truck breakdowns by creating cases in the CRM system after verifying GOP coverage.
  • Escalate complex issues to technical teams or third-party services as needed.
  • Provide accurate information and solutions to customers, ensuring their satisfaction and loyalty.

Requirements:

  • Excellent command of German language.
  • Good communication skills in English.
  • A high school diploma or its equivalent is required.
  • Basic knowledge of automotive roadside assistance procedures.
  • Work experience with knowledge management systems and information research.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Professional training and certification programs.


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