
Transportation Customer Service Specialist
10 hours ago
You will play a key role in providing exceptional support to our customers who speak German. Your primary responsibility will be to handle customer inquiries and resolve issues related to trucks and buses in a timely and professional manner. You will work closely with our team to ensure that our customers receive the best possible service.
Key Responsibilities:
- Handle phone, email, or chat inquiries from customers regarding truck and bus-related issues.
- Support customers in case of truck breakdowns by creating cases in the CRM system after verifying GOP coverage.
- Escalate complex issues to technical teams or third-party services as needed.
- Provide accurate information and solutions to customers, ensuring their satisfaction and loyalty.
Requirements:
- Excellent command of German language.
- Good communication skills in English.
- A high school diploma or its equivalent is required.
- Basic knowledge of automotive roadside assistance procedures.
- Work experience with knowledge management systems and information research.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Professional training and certification programs.
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