Customer Service Representative
1 day ago
Unlock a career opportunity that combines customer service expertise with cultural immersion in one of Europe's most vibrant cities. This role involves providing top-notch support to Czech-speaking clients via various communication channels, ensuring seamless interactions and resolving issues efficiently.
Key Responsibilities- Deliver exceptional customer care by addressing client inquiries, concerns, and feedback in a timely and professional manner.
- Maintain up-to-date knowledge of the company's products and services to provide accurate information and informed solutions.
- Document all interactions with customers using our CRM system to ensure seamless collaboration and continuous improvement.
- Collaborate with team members to identify areas for enhancement in service delivery and contribute to ongoing process improvements.
- Stay engaged in training sessions to develop product knowledge and enhance service skills, fostering a culture of growth and excellence.
Requirements
- Fluent written and spoken proficiency in Czech; English proficiency required.
- Strong communication skills with a customer-centric approach.
- Ability to thrive in a fast-paced environment with excellent problem-solving skills and attention to detail.
- Prior experience in customer service is advantageous.
- Familiarity with CRM systems and customer support tools.
- A positive attitude and enthusiasm for immersing in a new cultural experience.
Benefits
- Comprehensive relocation package covering flights, transfers, and accommodation.
- Professional development opportunities for career growth.
- Competitive performance bonuses.
- Competitive monthly salary plus 2 extra salaries per year.
- Healthcare benefits and various discounts.
- Fully paid training by certified instructors.
- State-of-the-art premises with relaxing break areas.
- Special events, community initiatives, and social responsibility programs.
- Referral program: refer friends and receive attractive bonuses.
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
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