Technical Support Specialist
2 days ago
We are seeking a skilled Customer Support Specialist to join our Technical Support Help-Desk team. As a key member of our team, you will provide top-notch support for a wide range of data technology products, from hard drives to flash memory.
Key Responsibilities:
- Answering inquiries about product specifications via phone, chat and email
- Providing troubleshooting for various technical issues
- Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism
- Performing data entry
- Excellent communication skills in Italian
- Good command of English (B2+)
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills
- Hardware and software medium to advanced knowledge
- Prior experience in technical support will be considered as an advantage
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
- A chance to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide
- An opportunity to be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age
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