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Cloud Platform Technical Support Specialist
2 weeks ago
Job Overview:
- Experience Level: Junior
- Total Years Experience: 0-5
- Job Languages: English
- Job posting schema: No
As a technical support specialist, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail.
We are seeking a highly motivated individual to join our English Technical Support team. You will work closely with our clients to resolve technical issues and provide excellent customer service.
Your primary responsibilities will include:
- Providing 24/7 help-desk support via phone and email
- Following company and client procedures and guidelines
- Being positive and proactive and having a desire for applying continuous improvement processes
- Exchanging ideas and solutions with your colleagues
Requirements:
- Excellent writing & verbal communication skills in English
- Good technical troubleshooting & problem-solving skills
- Technical background & familiarity with technology trends
- Experience in customer service will be appreciated
- Positive attitude & team spirit
We offer a competitive salary package including:
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
This is an exciting opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. Join us and become part of a company that values diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
