Remote Team Leadership Role
5 days ago
We are seeking an experienced Team Leader to join our remote support team. As a natural people person, you will thrive in this role, guiding your team through day-to-day challenges and fostering a healthy, productive work environment.
Your primary responsibility will be to lead a group of around 10-12 support agents, acting as the main point of contact and ensuring they meet their targets. You will promote high morale and satisfaction within your team by resolving concerns and supporting personal growth.
To ensure the success of your team, you will monitor and drive performance metrics (KPIs), offering regular feedback and coaching. Additionally, you will provide training on tools, soft skills, and support channels, as well as coordinate with other departments to ensure team needs are met.
Key Responsibilities:- Promote a positive and productive work environment by building strong relationships with team members.
- Monitor and analyze performance metrics to identify areas for improvement.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Collaborate with other departments to ensure team needs are met.
- Conduct interviews and support onboarding for new team members.
- Proven experience leading a team in a customer support or contact center environment.
- Excellent communication and leadership skills.
- Ability to adapt to change in a fast-paced setting.
- Proficient in Turkish (C1 or higher) and English (B2+).
- Located in Bulgaria, Cyprus, or Greece.
We value our team members' growth and development, offering opportunities for professional advancement and a dynamic work environment.
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