Remote Technical Support Representative Role for Italian Speakers in Greece

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as a Remote Technical Support Representative focusing on Italian-speaking clients located in Greece

This unique role offers you the flexibility to work remotely while also being part of a vibrant team located in Greece. In this position, you'll assist Italian-speaking customers with support related to innovative AI technology products and services. Your expertise will play a crucial role in troubleshooting problems and providing exceptional service to help customers maximize their experience with our cutting-edge solutions. If you have a passion for technology and providing outstanding customer support, we want to hear from you

Responsibilities
  • Provide high-quality remote technical support to Italian-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to AI products and services efficiently.
  • Document customer interactions and technical issues accurately in the CRM system.
  • Collaborate with engineering teams to escalate and resolve complex technical problems.
  • Participate in ongoing training to enhance your product knowledge and support skills.
  • Offer feedback on customer interactions to improve the overall support process and customer satisfaction.
  • Assist in onboarding new team members as necessary.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Strong technical aptitude and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Prior experience in technical support or a related field is beneficial but not mandatory.
  • Ability to learn quickly and adapt to new technologies.
  • A collaborative mindset with a genuine desire to help others.
  • Availability to work remotely while being part of a team based in Greece.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Attractive Working Hours (Mo-Fr)
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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