Multi-Property Hospitality Operations Director

4 days ago

Marousi, Attica, Greece beBeeHospitality Full time
Job Description:

We are seeking a highly capable and driven Hospitality Operations Manager to oversee day-to-day operations across our properties. The ideal candidate will lead the coordination of on-site and remote teams, optimize bookings and pricing, and drive technology adoption.

Key responsibilities include operational oversight, team leadership, revenue management, technology implementation, quality and compliance, guest experience, reporting and analysis, and vendor coordination.

This role requires exceptional written and verbal communication skills in both English and Greek. Additional languages such as French or Spanish are a plus. A degree in Hospitality Management, Business, or related field is preferred.

Key Responsibilities:
  • Operational Oversight: Supervise daily operations across all properties ensuring service quality, brand consistency, and smooth logistics.
  • Team Leadership: Manage, train, and coordinate on-site managers, cleaners, maintenance teams, and support staff.
  • Revenue & Booking Management: Own pricing strategy, OTA presence, direct booking platform optimization, and calendar management.
  • Technology Implementation: Lead the rollout and management of hospitality tech including smart locks, guest apps, IoT devices, and property management software.
  • Quality & Compliance: Ensure all properties meet service, safety, cleanliness, and legal standards.
  • Guest Experience: Communicate with guests, resolve issues, monitor feedback, and improve ratings through service adjustments, automation, and responsiveness.
  • Reporting & Analysis: Prepare operational KPIs, revenue reports, and occupancy data for internal use and performance tracking.
  • Vendor & Partner Coordination: Oversee relationships with external partners such as linen services, local technicians, and concierge providers.
Requirements:
  • 5+ years of experience in multi-property hospitality operations or asset management ideally with experience in both traditional hotels and short-term rental environments.
  • Strong understanding of booking platforms and pricing optimization tools.
  • Tech-savvy with experience deploying or managing smart locks, guest apps, digital check-ins, and other PropTech tools.
  • Exceptional written and verbal communication skills in both English and Greek additional languages are a plus.
  • Highly organized proactive and solution-oriented.
  • Comfortable traveling occasionally to properties and managing hybrid teams.
  • Degree in Hospitality Management Business or related field preferred.
What We Offer:
  • A competitive compensation package commensurate with experience and expertise.
  • Group health insurance from day one of employment.
  • Continuous opportunities for learning professional development and internal growth.
  • A dynamic and entrepreneurial culture that values innovation and ambition.
  • A supportive and collaborative team culture.

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