Advanced Technical IT Support Specialist

4 days ago

Marousi, Attica, Greece beBeeSupport Full time
IT Support Engineer Opportunity

We are seeking a highly skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing advanced technical support for complex IT issues across hardware, software, network, and telephony systems.

  • Job Responsibilities:
  • Act as an escalation point for complex Level 1 support cases, resolving technical issues that require advanced troubleshooting.
  • Diagnose and resolve hardware, software, networking, and security-related incidents with minimal supervision by your manager.
  • Provide guidance and knowledge transfer to Level 1 support staff, enhancing overall team efficiency and skill development.
  • Perform in-depth diagnostics on operating systems, enterprise applications, networks, and server-related issues.
  • Conduct problem root cause analysis (RCA) to prevent recurring technical incidents.
  • Work closely with cross-functional teams (networking, security, and infrastructure) to resolve system-wide issues.
Requirements
  • Have a Bachelor's degree in Computer Science, Information Technology, System Administration or a closely related field or equivalent experience required.
  • 3+ years of previous working experience as an IT Support Engineer Level 1.
  • 1+ years of previous working experience as an IT Support Engineer Level 2.
  • Completed desirable courses in areas such as Microsoft Certified (M365 and/or Azure Fundamentals and above), CompTIA Certified (A+ and/or Network+ and above), Cisco Certified (CCT and/or CCNA or ITIL 4 Foundation (or other ITSM equivalent).
  • Be familiar with Windows 10/11, Windows Server 2016/2019/2022, PowerShell scripting, Microsoft 365 & Azure cloud platforms administration, Microsoft Teams, SharePoint, OneDrive, & Exchange Online administration.
  • Be experienced in Active Directory/Entra ID management (including IdP & IAM configurations), Atlassian Jira, ServiceNow, or similar ITSM platforms.
  • SCCM and/or Intune for software deployment & endpoint management (MDM).
  • Remote desktop tools (RDP) and Remote Monitoring & Management Software (RMM.
  • Endpoint Protection (EDR), SIEM tools, and security best practices.
  • Understanding of networking components and technologies (Wi-Fi troubleshooting, TCP/IP, DNS, DHCP, VLAN, VPN, Firewalls, Cisco/Meraki or other enterprise network devices).
What We Offer
  • Competitive salary
  • Performance-based variable pay
  • Ticket restaurant card
  • Transportation reimbursement
  • Private Health Insurance coverage
  • Pension Scheme
  • Home electricity and natural gas discount
  • Continuous learning & upskilling opportunities and access to our premium online training platform
  • One extra day of paid time off
  • Reimbursement for your athletic activities
  • Unlimited fruits and snacks at the office

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