Senior Technical Support Expert

3 days ago


Marousi, Attica, Greece beBeeItSupport Full time
IT Support Specialist

In this role, you will provide top-notch technical assistance to ensure seamless operations of our systems and infrastructure. As an IT support specialist, your expertise will be invaluable in troubleshooting and resolving network, hardware, and software issues.

  • Key Responsibilities:
  • Deliver first-level technical support for network, hardware, and software-related problems.
  • Collaborate with the team to set up, configure, and maintain network equipment such as routers, switches, and access points.
  • Assist users with connectivity and access issues related to our network and VPN services.
  • Manage user accounts and cloud services, including Azure and Office 365.
  • Maintain accurate documentation for basic procedures and systems, such as setup instructions and troubleshooting guides.
Requirements:
  • A degree in Computer Science, IT, or a related field (or equivalent professional experience).
  • No less than 2 years of working experience in IT support.
  • Fundamental knowledge of networking concepts.
  • Prior experience with cloud platforms (Azure, Office 365) would be considered a plus.
  • Excellent command of the English language.
  • Team player with a positive attitude.
What We Offer:

We provide a dynamic and supportive work environment that encourages personal and professional growth, and prioritizes work-life balance.



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