Technical Support Engineer

OKTO's continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion, and creativity. For those who come on board, we offer significant career advancement, challenges, and a runway for growth.

OKTO ) powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experiences for both merchants and their users.

Since 2019, OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise, and international capabilities.

The expanding business now employs over 200 payment experts, gaming insiders, and software engineers, serving some of the most exciting international markets including Brazil, Romania, Italy, Greece, Germany, the UK, and Spain.

Summary

We are currently looking for a competent Technical Support Engineer to provide 2nd Level production support on a regular basis while identifying, troubleshooting and providing solutions on customer problems. The ideal candidate must have relevant working experience, analysis and reporting skills.

Requirements

Responsibilities

• Effective client communication in order to provide 2nd Level production support on a regular basis and additionally on call on a rotation basis.
• Investigate Production issues
• Identify, troubleshoot, and provide solutions on customer problems
• Maintain knowledge repository for issues (description, sets to reproduce, solutions)
• Offer the most suitable solution to customers' issues and become their trusted partner
• Responsibility for providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues
• Challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers
• A possibility to perform minor enhancements or configuration changes of existing customer's systems
• Monitoring the performance of our platforms and react to relevant incidents
• Review mechanisms and how they operate and offer insights and ideas to the development team
• Collaborate with all the relevant departments and teams and provide solutions to any needs and work issues

Requirements

• Degree in IT, Computer Science, Computer Engineering, System Management, Information System Management
• Relevant working experience of 2-4 years
• Exceptional knowledge in Microsoft Office tools (Excel/Word/PowerPoint/Outlook etc.)
• Skills in data retrieval, analysis and reporting (e.g. SQL, pivot tables techniques, dashboards, etc.)
• Experience in SQL & relational databases
• Experience with incident management and collaboration tools (i.e. Jira/Confluence/Monday)
• Knowledge of AWS (Logs Insights/RDS/ELB)
• Highly appreciated will be the familiarity with IT Service Management and ITIL processes.
• Excellent knowledge of English
• Basic knowledge of monitoring tools (Grafana)
• Able to work in shifts or on call

Benefits

Competitive Compensation: Attractive Salary and Performance Bonus Scheme

Private Health Insurance: Comprehensive medical coverage through NN, including access to an onsite occupational doctor.

Flexible Work Model: Flexible Hybrid work-from-home options for better work-life balance.

Modern Equipment: All the tools you need

Meal Benefits: Restaurant tickets (where applicable) to support your daily needs.

Career Growth: Structured feedback cycles, clear advancement paths, and learning opportunities.

Continuous Learning: Access to online courses, workshops, and tailored training programs.

Inclusive Environment: Friendly, multicultural team that values collaboration and mutual respect and diversity.

Team Activities: Engaging events, team-building outings, and wellness initiatives.

     Work-from-home options available