Online Certification Specialist

7 days ago

Athens, Attica, Greece beBeeSpecialist Full time €45,000 - €55,000
Job Description:

We are seeking an Online Certification Specialist to provide top-tier support and ensure exam integrity. This role is a key part of our agile team, enhancing the efficiency and excellence of global certification services.

Key Responsibilities:
  1. Customer Service: Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels.
  2. Exam Operations: Oversee secure and fair conduct of certification exams at designated testing centers or online platforms.
  3. Back-Office Operations: Execute administrative tasks related to exam registrations, scheduling, and result processing.
Requirements:
  • Bachelor's degree in any discipline
  • Previous experience in similar positions/functions
  • Prior working experience in certification and/or training/exam fields
  • Passionate about customer satisfaction
  • Excellent English and Italian language skills (native-like or C2 level certification desired)
  • Advanced computer literacy
  • Excellent interpersonal, verbal, and written communication skills
  • Well organized, self-driven, flexible, and able to work in high-volume, fast-paced environments
Benefits:
  • Monthly bonus upon performance
  • Work in an international, dynamic, and fun atmosphere
  • Two free vouchers for all certifications from PeopleCert's portfolio per year
  • Complimentary coffee and tea in all premises
  • Huge learning experience using best practices and global environment
  • Constant personal and professional development
Working Conditions:

Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends, and holidays).

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