Certified Online Exam Support Specialist
7 days ago
We are seeking an experienced Certified Online Exam Support Specialist to provide top-tier support to our customers. The ideal candidate will have excellent communication skills and be able to work effectively in a team environment.
Job Responsibilities:
- Provide exceptional customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
- Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- Handle any technical or procedural issues that may arise during exams.
- Execute administrative tasks related to exam registrations, scheduling, and result processing.
- Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
Requirements:
- Bachelor's degree in any discipline (desired)
- Previous experience in similar position/function (considered as an asset)
- Prior working experience in the certification of persons and/or training and exam fields (would be considered an advantage)
- Excellent command of English language (native-like or C2 level certification desired)
- Advanced computer literacy is required
- Excellent interpersonal, verbal, and written communication skills
- Well organized, self-driven, flexible, and able to work in a high-volume, fast-paced environment
Benefits:
- Monthly Bonus upon Performance
- Work in an international, dynamic, and fun atmosphere
- Two free vouchers for all certifications from our portfolio per year for all employees
- Complimentary coffee and tea in all our premises
- Huge learning experience in using best practices and global environment
- Constant personal and professional development
Security Clearance:
All applicants will undergo background checks prior to commencing their duties. This includes a basic or enhanced Disclosure Barring Service (DBS) check, Right to Work check, HO security check, Financial background check, and Employment reference check.
-
Online Exams and Customer Support Specialist
5 days ago
Athens, Attica, Greece beBeeCustomerSupport Full time €45,000 - €55,000Job Title: Online Exams and Customer Support Assistant Job Description:We are seeking an experienced customer support specialist to join our team. As an Online Exams and Customer Support Assistant, you will be responsible for providing top-notch support to candidates, testing centers, and other stakeholders through various communication...
-
Exams Support Specialist
5 days ago
Athens, Attica, Greece beBeeCustomer Full time €45,000 - €55,000About Our Opportunity">We're seeking a highly skilled professional to provide top-tier support and ensure seamless operations for our customers. As an Online Exams & Customer Experience Assistant, you'll be part of an agile team that enhances the efficiency and excellence of global certification services.As an ideal candidate, you'll possess excellent...
-
Online Exams
2 weeks ago
Athens, Attica, Greece PEOPLECERT Full time €40,000 - €60,000 per yearReady to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and make an impactAs...
-
Online Exams
2 weeks ago
Athens, Attica, Greece PEOPLECERT Full time €35,000 - €55,000 per yearReady to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and make an impactAs...
-
Online Exams
2 weeks ago
Athens, Attica, Greece PeopleCert Full time €35,000 - €55,000 per yearReady to drive seamless operations and deliver outstanding service to our customers? We're seeking anOnline Exams & Customer Experience Assistantto provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and make an impactAs...
-
Online Exams
2 weeks ago
Athens, Attica, Greece PEOPLECERT Full time €30,000 - €40,000 per yearDescription Ready to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and...
-
Online Exams
2 weeks ago
Athens, Attica, Greece PEOPLECERT Full time €35,000 - €55,000 per yearReady to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and make an impactAs...
-
Online Exams
2 weeks ago
Athens, Attica, Greece PEOPLECERT Full time €25,000 - €40,000 per yearReady to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and make an impactAs...
-
Online Exams
2 weeks ago
Athens, Attica, Greece PEOPLECERT Full time €30,000 - €40,000 per yearDescription Ready to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and...
-
Online Exams
2 weeks ago
Athens, Attica, Greece PEOPLECERT Full time €35,000 - €55,000 per yearReady to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and make an impactAs...
