
Proactive Application Support Professional
1 day ago
We are seeking a highly skilled and proactive IT Applications Support Specialist to join our team.
As an IT Applications Support Specialist, you will be responsible for investigating and resolving application-related incidents through our organization's ITSM platform. You will also monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents.
Key responsibilities include:
- Investigating and resolving application-related incidents through the ITSM platform;
- Monitoring the performance and availability of business applications;
- Implementing proactive measures to prevent issues;
- Participating in root cause analysis for recurring incidents;
- Handling user requests in line with service catalog and SLA specifications;
- Providing technical support to end-users and central departments;
- Collaborating with development teams and vendors to support system upgrades, maintenance, and application updates;
- Preparing and maintaining documentation such as user manuals, FAQs, and training materials;
- Generating incident and SLA performance reports, and contributing to operational reporting.
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