Customer Service Representative
1 day ago
As a Finnish-speaking customer service representative, you will have the opportunity to combine your passion for delivering exceptional customer experiences with your language skills in this vibrant role. This position offers a chance to grow professionally and personally while working in a dynamic environment.
Job Description- Provide outstanding support to Finnish-speaking clients through various communication channels, including phone, email, and chat.
- Respond promptly and professionally to customer inquiries, addressing their needs and resolving issues efficiently.
- Develop a comprehensive understanding of our company's products and services to offer effective assistance.
- Document customer interactions accurately within our CRM system.
- Collaborate with colleagues to enhance customer service practices and share insights for improvement.
- Engage in regular training and development sessions to refine your skills.
- Offer feedback and suggestions for improving customer interactions and operational efficiency.
Requirements
- Fluent in Finnish, both written and spoken; proficiency in English is required.
- Strong communication and customer service skills with a focus on customer satisfaction.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Previous experience in customer service or a related field is an advantage.
- Familiarity with CRM systems and customer support tools is a plus.
- A positive attitude, adaptability, and a desire to immerse in a new cultural experience.
Benefits
- Fully paid relocation package, including flights, transfers, and accommodation.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + additional compensation.
- Health care benefits and various discounts.
- Fully paid training by certified instructors.
- State-of-the-art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive bonuses.
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
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