German Speaking Customer Service Role for Automotive Industry
1 day ago
Are you passionate about delivering exceptional customer service and working in the automotive industry? We have an exciting opportunity for a German Speaking Customer Service Representative to join our team in the Car Rental Department.
This role is perfect for individuals who are fluent in German and English, have experience in customer service, particularly in the automotive or rental sectors, and possess strong communication skills. If you're a detail-oriented and organized individual with a passion for cars and travel, we want to hear from you
Responsibilities- Provide exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding vehicle availability, pricing, rental policies, and reservations.
- Facilitate the rental process by guiding customers through the necessary documentation and requirements.
- Handle customer complaints and concerns promptly, ensuring a high level of satisfaction.
- Maintain a thorough understanding of the company's fleet, rental services, and promotions to provide accurate information.
- Document customer interactions clearly and accurately, complying with company policies and guidelines.
- Collaborate with the operations team to ensure a seamless rental experience for clients.
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in the automotive or rental sectors, is preferred.
- Strong communication skills and a customer-centric approach.
- Ability to resolve conflicts and handle challenging situations with professionalism.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with exceptional organizational skills.
- A passion for cars and travel, with a willingness to assist clients in finding the right rental solutions for their needs.
- Private health insurance
- Training & Development opportunities
- Performance-based bonuses
- Relocation package (flight, transfer, and hotel)
- Free Greek lessons and other perks
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