Italian Customer Support Associate
6 days ago
We are seeking a highly skilled Customer Support Specialist fluent in Italian and English to provide exceptional service and resolve inquiries via phone, email, and chat.
About the Role:- Provide timely and effective support to customers via multiple communication channels.
- Responsible for documenting all interactions accurately in the CRM system.
- Collaborate with other departments to escalate and resolve complex issues.
- Meet individual and team performance targets.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team in a fast-paced environment. Fluency in Italian (C2 level) and proficiency in English (C1 level) are required.
Key Responsibilities:- Handle inbound customer inquiries and issues in a professional manner.
- Ensure customer satisfaction through effective communication and problem-solving skills.
In addition to providing exceptional customer service, you will also be responsible for meeting individual and team performance targets. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.
Benefits:- Fully paid training program for 2 weeks.
- A comprehensive relocation package, including 2 weeks of hotel accommodation, flight ticket within the EU, airport pickup, and real estate agency fee.
- A competitive salary and performance-based bonuses.
- Client's application review.
- Language online tests.
- Client's interview.
- Fluency in Italian (C2 level) and proficiency in English (C1 level).
- Proven experience in telesales or customer acquisition roles preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
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