Swedish-Speaking Cybersecurity Experts
2 days ago
Are you a fluent Swedish speaker with good computer skills? We invite you to join our Cybersecurity Customer help-desk team and play a key role in helping people stay safe online.
Our company collaborates with the leading IT Security Software companies dedicated to protecting personal data. This is your chance to work as a consultant for top multinational cybersecurity and antivirus providers, developing strong experience and skills while representing one of the biggest brands worldwide.
Key Responsibilities:
- Communicate with customers via phone, chat & e-mail
- Ensure full functionality of the antivirus protection
- Troubleshoot technical issues using problem-solving skills
- Track and follow cases to ensure they are closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Log the cases on internal systems, getting up to date with client's products & services.
- Fluency in Swedish
- Very good communication skills in English
- Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
- Empathy and a passion for customer service
- Familiarity with current Anti-Malware and Firewall products
- Ability to install an operating system and additional necessary software
- Ability to troubleshoot common PC, Mac and mobile issues
- Knowledge of MAC, iOS and Android Operating Systems
- Knowledge of Firewall, Antivirus products and Security domain
- Knowledgeable in Windows X OS fundamentals and networking technologies (TCP/IP, DNS, WLAN)
- Complete relocation support, including flight tickets expenses, hotel accommodation, and house searching process assistance
- Competitive monthly salary and annual bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth opportunities
- Special events and community initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
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