Swedish-speaking Customer Expert for Delivery Services

1 day ago

Athens, Attica, Greece TP Greece Full time €30,000 - €40,000 per year
Job Overview:
  • Experience Level Junior
  • Total Years Experience 0-5
  • Job Languages Swedish
  • Job posting schema Yes
Join our Nordic customer experts' team and become part of a global delivery revolution

Swedishworld's leading platforms for food and grocery delivery

What you will do:
  • Handle inbound communication (calls, chats, tickets) from restaurant partners and end customers
  • Resolve queries related to orders, refunds, delivery, and platform use
  • Deliver professional and empathetic customer service support across all service channels
  • Follow provided response templates and quality standards
  • Escalate sensitive and unresolved issues where necessary
  • Perform ad-hoc tasks as required by the project
What you will bring:
  • Excellent communication skills in Swedish
  • Fluent in English - both spoken and written communication
  • Previous experience is not required, but customer service background is a plus
  • Strong written communication and typing skills
  • Confident with PC tools and multitasking between platforms
What we offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
  • Competitive monthly salary 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • The opportunity to work for a Great Place to Work-Certified Company
equal opportunities

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