Travel Agent: Providing Personalized Service

2 days ago

Athens, Attica, Greece beBeeFluent Full time €25,000 - €40,000
French Speaking Travel Agent Job Description">

We are seeking a highly skilled and customer-focused French Speaking Travel Agent to join our team. As a key member of our Customer Care team, you will play a vital role in ensuring the highest level of service delivery to our clients.

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About the Role:

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  • You will be responsible for assisting clients with their travel itineraries over the phone, emails, and social media requests while handling our reservation systems.">
  • You will promote and sell our flight add-on products as a natural extension of conversation with the client.">
  • You will ensure that all customers receive a flawless and positive experience by providing a friendly attitude and helping others.">
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Key Responsibilities:

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  • Receive and process incoming calls and emails from clients.">
  • Provide quality of service to customers by handling inquiries and complaints in a professional manner.">
  • Manage flight cancellations, rebookings, and force majeure situations.">
  • Develop and recommend changes to existing methods and procedures to increase accuracy, efficiency, and responsiveness of the Customer department.">
  • Report technical issues, customers' complaints, and other problems.">
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Requirements:

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  • You must have a native or fluent level of French (oral and written) and good knowledge of English.">
  • You should have experience in the customer service sector.">
  • You must be able to learn and adapt to new software technologies.">
  • You should possess excellent communication skills and a can-do attitude.">
  • You should focus on quality and multitasking in a fast-paced environment.">
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Benefits:

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  • We offer a standard working schedule Monday - Friday (morning shifts).">
  • We provide a competitive salary combined with a customized incentives program.">
  • We offer extensive training providing GDS Certification.">
  • We provide a hybrid working environment enabling flexibility.">
  • We offer health benefits through partners.">
  • We offer a monthly ticket restaurant card.">
  • We have a relaxed and fun work environment where you can enjoy free breakfast, coffee/tea, and various discounts.">
">Why Join Us?">

We value diversity and pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensuring equality and promoting diversity in the workplace at every selection stage.

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We strive to make the world smaller for travelers but want a bigger world of opportunities for ourselves.

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Essential Skill: Fluent French

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