Travel Service Representative
1 week ago
We are seeking a skilled and customer-focused Travel Agent to join our Customer Care team. As a key member of our team, you will be responsible for assisting clients with their travel itineraries over the phone, email, and social media requests.
You will also promote and sell our flight add-on products as a natural extension of conversation with the client. Our goal is to provide a complete service to our customers, ensuring they have a smooth and secure travel experience.
- Receive and process incoming calls and emails
- Ensure and provide quality of service to customers
- Manage flight cancellations, rebookings, and force majeure situations
- Develop and recommend changes to existing methods and procedures to increase accuracy, efficiency, and responsiveness of the Customer department as a whole
- Report technical issues, customers' complaints, and other problems
Required Skills and Qualifications
- Native or fluent level of German (oral and written)
- Good knowledge of English
- Experience in the customer service sector
- Ability to learn and adapt to new software technologies
- Excellent communication skills and a can-do attitude
- Quality focus and multitasking in a fast-paced environment
Benefits
- Standard working schedule Monday - Friday (morning shifts)
- Competitive salary combined with customized incentives' program
- Extensive training providing GDS Certification
- Hybrid working environment
- Health benefits through private health insurance plan
- Monthly ticket restaurant card
- Office in the city with relaxed and fun work environment
At [Company Name], we value diversity and pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage.
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