Customer Experience Specialist
1 week ago
Customer Service Representative - Spanish Speaker
">We are looking for a customer-focused professional to join our team as a Customer Service Representative - Spanish Speaker. In this role, you will provide exceptional service to our customers, ensuring their needs are met and exceeded.
">Key Responsibilities:
">- Provide top-notch customer service over the phone, via email, and on social media.
- Assist customers with completing their travel itineraries.
- Promote and sell flight add-on products to enhance customer experience.
- Manage cancellations, rebookings, and force majeure situations professionally.
- Develop and recommend process improvements to increase efficiency and accuracy.
Requirements:
">- Native or fluent level of Spanish (oral and written).
- Good knowledge of English.
- Experience in customer-facing roles.
- Able to learn new software technologies.
- Excellent communication and problem-solving skills.
Benefits:
">- Competitive salary and customized incentives program.
- Extensive training providing GDS Certification.
- Hybrid working environment offering flexibility.
- Health benefits through private insurance plan.
- Monthly ticket restaurant card for dining out.
- Relaxed and fun work environment with perks like free breakfast and game room.
We value diversity and equality in the workplace. Our mission is to make the world smaller for travelers while creating opportunities for our employees.
"],-
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