Customer Service and Sales Support Professional

23 hours ago


Athens, Attica, Greece Eugenia Talent Full time

Eugenia Talent is a leader in the field of customer service and sales support, offering top-notch services and products to customers across various sectors.

About the Role

This full-time position involves providing exceptional customer service in German via phone, email, and chat, resolving customer issues with empathy and efficiency, managing post-sales requests, tracking orders, and supporting sales initiatives. The successful candidate will have excellent communication and problem-solving skills, with a strong ability to adapt to a fast-paced and dynamic environment.

Key Responsibilities
  • Provide outstanding customer service in German, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage post-sales requests, track orders, and provide support to sales teams as needed.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
Requirements
  • C2 level proficiency in German (native speakers are strongly preferred).
  • Fluent English language skills (C1 minimum).
  • At least 1 year of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary of €1,300 gross per month, paid on-site.
  • Performance-based bonus structure, with up to 10% monthly.
  • Hybrid work model, with the option to work from home within Greece (with a salary adjustment during the work-from-home period).
  • Private health insurance, including dental and optical care.
  • Relocation package, including visa support and a voucher for relocation expenses.
  • Ongoing training and development opportunities.
About Eugenia Talent

Eugenia Talent is a global company with a presence in Greece, offering top-notch services and products to customers across various sectors. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.



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