Mobile Technical Support

14 hours ago


Athens, Attica, Greece ICAP EMPLOYMENT SOLUTIONS Full time
Η ICAP Employment Solutions, μέλος του ομίλου ICAP OUTSOURCING SOLUTIONS, αναζητά για λογαριασμό πελάτη της, μεγάλης εταιρείας τηλεπικοινωνιών, Mobile Technical Support.
**Responsibilities**:
- Τεχνική υποστήριξη υπηρεσιών κινητής τηλεφωνίας
- Επίλυση προβλημάτων κινητών συσκευών σε όλα τα συστήματα (Android, iOS)
- Συστηματική καταγραφή αιτημάτων και ενημέρωση πελατών για υποθέσεις σε διαδικασία επίλυσης
**Requirements**:
- Απολυτήριο Τεχνικού λυκείου/ ΙΕΚ/ΤΕΙ/AEI με κατεύθυνση στην Πληροφορική ή τις Τηλεπικοινωνίες
- Αποκλειστική τηλεργασία
- Άριστες επικοινωνιακές δεξιότητες και πελατοκεντρική αντίληψη
- Επιθυμητή εμπειρία στον χώρο της τηλεφωνικής εξυπηρέτησης
- Γνώση εφαρμογών MS Office και λειτουργικών συστημάτων
- Γνώση της αγγλικής γλώσσας
**Benefits**:
- Ανταγωνιστικός μισθός & Bonus
- Αποκλειστική τηλεργασία μετά τους 6 πρώτους μήνες
- 5ημερη 8ωρη απασχόληση, κυλιόμενο ωράριο εργασίας
- Αμειβόμενη εκπαίδευση
- Προοπτικές εξέλιξης
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