
Cloud Platform Technical Support Specialist
1 day ago
- Experience Level: Junior
- Total Years Experience: 0-5 years
- Job Languages: English
- Job posting schema: No
As a member of our technical support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & email, contributing to a better online user experience for millions worldwide.
A leading American company specializing in cloud storage services offers online backup & files synchronization solutions.
We connect customers with the world's top brands for over 30 years, representing global businesses.
A new career journey begins at TP in Greece, an awarded working environment offering numerous opportunities.
What you will be doing:
- Provide 24/7 help-desk support via phone and email
- Follow company procedures and guidelines
- Be proactive and have a desire for continuous improvement processes
- Exchange ideas and solutions with colleagues
- Excellent writing and verbal communication skills in English
- Good technical troubleshooting and problem-solving skills
- Technical background and familiarity with technology trends
- Customer service experience is appreciated
- Positive attitude and teamwork spirit
- Competitive monthly salary
- Referral Program: Bring friends and receive bonuses
- Healthcare benefits and various discounts
- Full training by certified instructors
- Professional growth and development opportunities
- Special events and community initiatives
- Free online courses
- State-of-the-art premises with relaxing break areas
- Diversity-certified company that fosters equality
This is a great opportunity to develop strong experience and skills, representing a multinational company and promoting one of the biggest brands worldwide. Additionally, you will be part of a company that values diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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