Dyson Product Technical Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomerSupport Full time
Job Overview:
We are seeking a skilled professional to assist customers with their Dyson devices, responding to inquiries and providing guidance on product usage and technical troubleshooting.

As a Customer Support Specialist, you will play a key role in ensuring customer satisfaction through professional and courteous communication. You will handle incoming phone calls, messages, and emails from customers, offering solutions to their technical issues and processing warranty claims, repairs, and replacements.

To succeed in this role, you must have excellent writing and verbal communication skills in Dutch and English, strong attention to detail, good technical troubleshooting and problem-solving skills, and the ability to handle unexpected changes and customer concerns with professionalism.

In return, we offer a competitive salary, relocation support, health care benefits, numerous other discounts, full training by certified instructors on Dyson products and customer service techniques, professional growth and development opportunities, special events, community involvement, and social responsibility initiatives.

If you have a passion for technology and a dedication to outstanding customer service, join us as a Customer Support Specialist and help customers enhance their everyday lives with Dyson's innovative solutions.

Responsibilities
  • Handling incoming phone calls, messages, and emails from customers.
  • Providing information and assistance on Dyson products.
  • Troubleshooting technical issues and offering solutions to customer inquiries.
  • Processing warranty claims, repairs, and replacements.
Requirements
  • Excellent writing and verbal communication skills in Dutch and English.
  • Strong attention to detail.
  • Good technical troubleshooting and problem-solving skills.
  • Ability to handle unexpected changes and customer concerns with professionalism.
Benefits
  • Competitive salary.
  • Relocation support.
  • Health care benefits.
  • Numerous other discounts.
What We Offer
  • Full training by certified instructors on Dyson products and customer service techniques.
  • Professional growth and development opportunities.
  • Special events, community involvement, and social responsibility initiatives.

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