
Technical Support Specialist
23 hours ago
This role involves providing customer support to clients who speak French, with a focus on technical issues and customer satisfaction. The ideal candidate will have fluency in French, advanced English knowledge, and experience working in customer-facing roles.
">Key Responsibilities:- Communicate with customers via phone, chat, and email
- Track and follow cases to ensure they are closed efficiently and timely
- Maintain high customer satisfaction by resolving issues promptly and professionally
- Provide troubleshooting for mobile devices and hardware-related issues
- Assist customers with managing and securing their accounts and passwords
- Escalate unresolved cases by contacting second-level support
- Fluency in French
- Advanced English knowledge
- Experience in customer-facing roles
- Strong communication and problem-solving skills
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Supportive team environment
- State-of-the-art premises with relaxing break areas
- Relocation support available for successful candidates
- Free online Greek language courses available
- Work-life balance supported by the company
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Microsoft Technical Support Specialist
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