Technical Support Specialist

23 hours ago


Athens, Attica, Greece beBeeCustomerExpert Full time €40,000 - €60,000
French Speaking Customer Expert Role:

This role involves providing customer support to clients who speak French, with a focus on technical issues and customer satisfaction. The ideal candidate will have fluency in French, advanced English knowledge, and experience working in customer-facing roles.

">Key Responsibilities:
  • Communicate with customers via phone, chat, and email
  • Track and follow cases to ensure they are closed efficiently and timely
  • Maintain high customer satisfaction by resolving issues promptly and professionally
  • Provide troubleshooting for mobile devices and hardware-related issues
  • Assist customers with managing and securing their accounts and passwords
  • Escalate unresolved cases by contacting second-level support
Requirements:
  • Fluency in French
  • Advanced English knowledge
  • Experience in customer-facing roles
  • Strong communication and problem-solving skills
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Supportive team environment
  • State-of-the-art premises with relaxing break areas
Additional Information:
  • Relocation support available for successful candidates
  • Free online Greek language courses available
  • Work-life balance supported by the company


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