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Front Office Agent

2 weeks ago

Marousi, Attica, Greece SWOT Hospitality S.A Full time

Description

SWOT Hospitality, a leading Hotel Management company, is looking to recruit

Front Office Agent

for our new project in Marousi. 

As a Front Office Agent your responsibilities include but are not limited to:

  • Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
  • Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
  • Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
  • Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
  • Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
  • Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
  • Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
  • Understanding of hotel history, services, facility information, and rates and packages


Requirements
  • Degree in Hospitality or Travel & Tourism is highly desirable.
  • Prior solid work experience as a Front Office Agent or similar roles.
  • Thorough knowledge of the hospitality industry.
  • Customer-oriented and friendly personality.
  • Sound communication and administrative skills.
  • Excellent command of English language
  • Attention to detail and a structured way of working


Benefits
  • Dynamic, friendly and supportive working environment
  • Opportunities for career development within the company
  • Continuous training and development
  • Work with the best professionals in tourism industry

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit