Customer Care Agent

2 weeks ago

Greece Protergia Full time €30,000 - €50,000 per year
Job description:

At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for Customer Care Agent to join our Customer Excellence Team part of our M Energy Customer Solution Division in our Paiania's Offices.

By joining this role, you'll play a vital part in enhancing the customer experience, building lasting relationships, and providing top-notch support that drives customer loyalty and business growth.

Your role will encompass:

  • Manage incoming inquiries through all customer service touch points (inbound call, mails, social media).
  • Conduct entries with all the required customer information in the company's CRM system.
  • Handle customer complaints through all touch points in accordance with company procedures.
  • Initiate outbound calls within the customer's lifecycle.
  • Work in shifts according to Customer Service working hours.

What you bring to the role:

  • Ideally 1 year of experience in a call center; experience in the Energy Sector or Service Provision will be considered an asset.
  • Working hours flexibility.
  • Fluency in English both written and verbal.
  • Excellent communication and negotiation skills.
  • Good knowledge of Technology including PCs, software applications, and telephone systems.

Share the same Value Based Behaviors:

  • People & Personal growth.
  • Results orientation & Safety excellence.
  • Collaboration & Trust.
  • Empathy & Effective communication.
  • Flexibility & Adaptability.

Your Benefits:

  • Competitive remuneration package.
  • Discount on the household electricity bill.
  • Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity.

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We respect your personal data. All personal information in your application and CV will remain strictly confidential.

At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

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