Finnish-Speaking Customer Experts for a Tech Leade

TP Greece

• Αθήνα
• Μόνιμη

• Πλήρης Απασχόληση

• Πριν 14 ώρες

Job Overview:Experience LevelJuniorTotal Years Experience0-5Job LanguagesFinnishJob posting schemaNoAre you passionate about the latest technology and gadgets? Are you fluent in Finnish? Work in Greece as a customer expert with a Top Tech LeaderTP in Greece connects customers with the world's top brands for more than 30 years. With a team of more than employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, PayPal, Asos, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Finnish customer experience team, to support customers from Sweden, after following a complete training by certified instructors.What you will do:

• Communicate with customers via phone, chat & e-mail

• Track and follow cases to ensure they closed in an efficient and timely manner

• Maintain high customer satisfaction, representing a major brand

• Provide troubleshooting for mobile devices (mobile phones, tablets & more)

• Assist customers to manage/secure their account & passwords

• Set-up repairs for hardware-related issues

• Escalate unresolved cases by contacting 2nd level support Interaction Experts

• Maintain high customer satisfaction

What you will bring:

• Fluency in Finnish

• Advanced English knowledge

• Familiarity with iOS and/or MacOS, or comparable technology, is preferred

• Great communication skills

• Prior customer support experience would be an advantage

• Strong troubleshooting skills

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))

• Competitive monthly salary + 2 extra salaries per year

: Bring your friends and receive great bonuses

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth &

as well as

• Free online Greek language courses

• State of the art premises, providing a great working environment with relaxing break areas

• Work for a

that fosters diversity, offering to allMoreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.Find out moreWould you like to see more options?Do you need even more ?

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