Customer Service Operator

4 days ago

Greece Groupe Pierre Fabre Full time €45,000 - €55,000 per year

Qui sommes-nous ?

We are Pierre Fabre Greece, an affiliate of Pierre Fabre Group .

Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world and the 2nd largest private French pharmaceutical group.

Pierre Fabre, which has always been based in the Languedoc-Roussillon-Midi-Pyrénées region in southern France, has subsidiaries in 43 countries and distribution agreements in over 130 countries. Pierre Fabre Laboratories employs some 13,000 people worldwide.

The company's products represent a continuum ranging from prescription drugs, dermo-cosmetics (Avène, Ducray, A-Derma...), to consumer health care (family health care, oral care and natural health) and oncology.

Votre mission

  • Σύμβαση αορίστου διάρκειας για το τμήμα του Customer Service, μέλος της τοπικής ομάδας των Operations (Supply & Demand Planning, Logistics, Customer Service).
  • Τακτική επικοινωνία με πωλητές, πελάτες και κέντρο διανομής (3PL), διαχείριση των παραγγελιών πώλησης και εισαγωγή τους στο τοπικό σύστημα ERP.
  • Διαχείριση τυχόν προβλημάτων στη διανομή, επίλυση και εποπτεία για την διασφάλιση του υψηλού επιπέδου Service Level.
  • Καταχώρηση δεδομένων και συντήρηση των master data (point of sales info, product info).
  • Καταχώρηση των εμπορικών πολιτικών στο σύστημα (εκπτώσεις, προωθητικές ενέργειες), εξασφάλιση της εφαρμογής των promotional campaigns.
  • Εφαρμογή των διαδικασιών των Global Operations για την επίτευξη των στόχων και KPIs του ομίλου, συντηρώντας διάφορα reports (Orders volume, Service Level, Stock reports, Claim rate)

Απαιτούμενα προσόντα

  • Απόφοιτος ΑΕΙ/ΤΕΙ Οικονομικών σχολών, Διοίκησης Επιχειρήσεων, ή Logistics
  • Καλό χειρισμό Η/Υ και εργαλείων MS Office (Outlook, Excel, Powerpoint).
  • Πολύ καλό επίπεδο Αγγλικών. Η γνώση Γαλλικών αποτελεί ανταγωνιστικό πλεονέκτημα

Χαρακτηριστικά υποψηφίων

  • Άνεση στην επικοινωνία
  • Επαγγελματισμός
  • Ομαδικότητα
  • Όρεξη για μάθηση

Qui êtes-vous ?

The job opening represents an opportunity to enter a global pharmaceutical and dermo-cosmetics organization, working within an established and competitive environment.

Nous sommes convaincus que la diversité est une source d'épanouissement, d'équilibre social et de complémentarité pour nos collaborateurs, nos offres sont donc ouvertes à toutes et tous sans restriction.

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