Spanish Speaking Helpdesk Support Agent

6 hours ago

Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

Join our dynamic team at Patrique Mercier Recruitment as a Spanish Speaking Helpdesk Support Agent We're searching for individuals who are enthusiastic about providing top-tier customer service and possess a strong command of the Spanish language. If you enjoy helping others and thrive in a fast-paced environment, this position is for you

As a Helpdesk Support Agent, you will be the first point of contact for our Spanish-speaking clients. Your role will involve assisting them with their technical inquiries and ensuring they have a smooth and satisfying experience with our services. Bring your problem-solving skills and friendly demeanor to our growing team

Key Responsibilities
  • Provide outstanding helpdesk support to Spanish-speaking customers through various channels such as phone, email, and chat.
  • Identify and troubleshoot technical issues calmly and efficiently.
  • Educate clients on product features and usage to enhance their experience.
  • Accurately document all customer interactions for continuous service improvement.
  • Work collaboratively with team members to resolve customer concerns effectively.
  • Engage in ongoing training to stay updated on product developments and best practices.
Requirements
  • Fluency in Spanish (both written and spoken) is required.
  • Strong communication skills and a customer-first mentality.
  • Technical troubleshooting skills and a willingness to learn.
  • Previous experience in customer service or helpdesk support is an advantage.
  • A proactive approach to problem-solving and teamwork.
  • Adaptability and enthusiasm for helping clients with a positive attitude.
  • Commitment to delivering excellent service and contributing to a supportive team culture
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Performance Bonus
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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