Polish Speaking Helpdesk Support Agent

2 days ago

Athens, Attica, Greece Patrique Mercier Recruitment By Cyriel Full time

We are looking for motivated individuals to join Patrique Mercier Recruitment as Polish Speaking Helpdesk Support Agents If you possess excellent communication skills and a passion for customer service, this role is perfect for you. You will play a crucial role in assisting our Polish-speaking clients with their technical inquiries, ensuring that they receive the support they need.

As a key member of our team, you will be responsible for providing high-quality helpdesk support while fostering positive relationships with our clients. Your problem-solving abilities and friendly approach will make a significant difference in enhancing the customer experience.

Key Responsibilities
  • Provide outstanding helpdesk support to Polish-speaking customers via phone, email, and chat.
  • Identify and troubleshoot technical issues efficiently and effectively.
  • Guide customers on product features and usage to maximize their experience.
  • Document all customer interactions thoroughly for service improvement.
  • Collaborate with team members to ensure quick and effective resolution of client concerns.
  • Engage in ongoing training to stay updated on products and best support practices.

Requirements

  • Fluency in Polish (both written and spoken) is required. Please clearly state your nationality and native language in your application.
  • Excellent communication skills with a customer-focused approach.
  • Strong problem-solving skills and technical aptitude.
  • Experience in customer service or helpdesk roles is highly advantageous.
  • A collaborative mindset and ability to work well in a team.
  • Enthusiasm for technology and a dedication to helping clients.
  • Commitment to providing high-quality service and building strong client relationships

Benefits

  • · Private Health Insurance
  • · Training & Development
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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