Danish Speaking Helpdesk Support Agent

8 hours ago

Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

Join the dynamic team at Patrique Mercier Recruitment as a Danish Speaking Helpdesk Support Agent We are looking for individuals who are passionate about helping customers and excel in a fast-paced environment. If you have strong communication skills and enjoy problem-solving, this is the perfect place for you

As a Helpdesk Support Agent, you will provide valuable assistance to our Danish-speaking clients, addressing their technical inquiries and ensuring a high-quality customer service experience. Your friendly and helpful nature will be key in supporting clients and resolving their issues effectively.

Key Responsibilities
  • Provide top-notch helpdesk support to Danish-speaking customers via phone, email, and chat.
  • Identify and troubleshoot technical issues swiftly to ensure client satisfaction.
  • Educate customers about product features to enhance their understanding and use.
  • Document all customer interactions accurately for the purpose of service improvement.
  • Work collaboratively with team members to provide seamless support.
  • Participate in ongoing training to stay current on the latest product offerings and support tools.
Requirements
  • Fluency in Danish (both written and spoken) is required. Please ensure that your native language and nationality is clearly stated in your C.V. and/or Cover Letter.
  • Excellent communication skills and a strong focus on customer service.
  • Strong problem-solving skills with the ability to work under pressure.
  • Previous experience in a customer support or helpdesk role is advantageous.
  • A collaborative mindset with the ability to thrive in a teamwork-oriented environment.
  • Enthusiasm for technology and a eagerness to learn.
  • Commitment to providing a positive and professional customer experience
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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